FAQ – Frequently Asked Questions about sensosocks & seso sole

Here you will find answers to questions about application, fit, care, delivery, returns, and service.

General

Basics about sensosocks, seso sole and the spots.

sensosocks are a modular functional sock system. seso sole is a sensomotoric insole for shoes.

Both products were developed based on practical experience in orthopaedic technology. Through strategically placed spots, mechanical and sensory stimuli can be applied, which can influence body perception and foot load.

Important note: sensosocks and seso sole serve as a supportive measure and do not replace a medical diagnosis or therapy.

sensosocks

  • Worn like a sock
  • Can also be used without shoes
  • Close-fitting to the foot
  • Can be worn independently of the shoe

seso sole

  • Inserted into the shoe
  • Suitable for everyday use and longer wear times in shoes
  • Not trimmable

Both systems use the same principle with spots and functional zones.

No. Both products are independent systems and are used individually.

The spots are inserted into the designated zones and apply targeted mechanical stimuli there.

These can:

  • influence perception in the foot
  • support the interaction of muscles and posture
  • change the load distribution in the foot

Placement is individual, depending on sensation.

sensosocks have seven numbered functional zones per foot. The right sock is marked red, the left sock is marked green.

The following overview serves as an application aid and does not replace a medical diagnosis:

Complaint / Area Spot Zone
Flatfoot / Pes planus 3
Splayfoot / Pes cavus 4
Toe discomfort 7
Achilles tendon area 1 & 2
Calf cramps / Plantar fascia 6 & 7
Heel discomfort 1 & 2
Leg axis, X-tendency 2 & 5
Leg axis, O-tendency 1 & 3
Note: The terms for complaints or indications refer to a diagnosis or indication previously made by medical professionals.

Application & Use

Practical tips for selection, application and wearing duration.

The selection is individual according to your feeling and your goal.

Recommendation: Start with a few spots and gradually test the effect.

  1. Cut out the required spots along the contour with scissors.
  2. Pay attention to the color marking: red spots for the right, red-stitched sock; green spots for the left, green-stitched sock.
  3. Insert the selected spots into the designated functional zones.
  4. The flat side of the spot faces downwards, towards the opening.
  5. Put on sensosocks like normal socks. The sole faces downwards and should cover the underside of the foot flatly.

Yes. However, we recommend starting with a few spots and gradually increasing the number.

Initially, we recommend wearing them for 1-2 hours daily.

The wearing duration can then be individually increased – depending on personal sensation.

Reduce the wearing duration or remove individual spots.

In case of pain or persistent discomfort, you should stop use, take a break, and seek professional advice.

Yes. sensosocks can be worn in everyday life, at work, and during exercise.

Make sure to adapt the application to your load and personal sensation.

Generally yes, provided that:

  • there is enough space in the shoe
  • the insole lies flat and stable

Fit & Handling

Practical tips for insertion and wear.

Yes. This is intended so that the spots remain securely in position.

This is normal, as the pockets are deliberately snug.

Tips:

  • Slightly pre-stretch the pocket with your fingers
  • Insert the spot evenly
  • Optionally use a small amount of baby powder

Important: Do not use oily or moist substances.

Contraindications & Safety

Important notes for safe use.

sensosocks should not be used in cases of:

  • diabetic feet
  • open wounds
  • shoes with orthopedic insoles
  • severe circulatory disorders
  • existing sensory impairment / polyneuropathy
  • Discontinue use if pain or persistent discomfort occurs.
  • Use the product only according to the instructions for use.
  • Not suitable for children under 3 years due to small parts that can be swallowed.
  • Do not wear while sleeping.

Material & Care

Material specifications and cleaning instructions.

Sock:

  • 80% viscose from bamboo
  • 18% polyacrylic
  • 2% elastane

Undersole:

  • CR rubber
  • Jersey cover

Spots:

  • 100% thermoplastic elastomer, TPE
  • latex and silicone free
  • Remove spots before washing
  • Hand wash or gentle cycle at 30 °C
  • Do not use fabric softener
  • Air dry
  • Do not tumble dry
  • Store dry and at room temperature
  • Clean with a damp cloth
  • Do not wash
  • Do not expose to direct heat

Shipping & Delivery

Information on delivery time, shipping status and pre-orders.

The delivery time is displayed during the ordering process.

Depending on:

  • product
  • demand
  • production phase

there may be deviations.

After shipment, you will receive an email with tracking information.

Shipping occurs:

  • after receipt of payment
  • or after production completion for pre-orders

Yes, after shipment via the shipping service provider, if they offer this change option.

sensosocks are produced in batches. High demand may lead to longer delivery times.

A cancellation and re-order may extend the delivery time.

Returns & Cancellation

Information on returns, hygiene, and refunds.

No. For hygiene reasons, returns are only possible if:

  • the product is unworn
  • all hygiene seals are intact

After opening or removing the hygiene seals, returns are excluded for hygiene reasons. Statutory warranty rights for defects remain unaffected.

Returns can be registered via the returns portal.

  • Customer bears return shipping costs
  • Instructions for label creation will be provided

After checking the return, the refund will be processed via the original payment method.

The duration depends on the payment provider.

All information can be found in our cancellation policy.

Order, Payment & Service

Everything about changes, invoices, and customer accounts.

A change or cancellation is possible within 30 minutes of placing the order.

After that, the order is being processed and cannot be changed.

Please contact us by email with your order number.

The invoice will be sent by email with the order confirmation.

You can reach us by email at:
info@sensosocks.com

Or via the contact form.

Send us a short message.

Deletion is possible once:

  • all orders are completed
  • there are no outstanding payments