Here you will find answers to questions about application, fit, care, delivery, returns, and service.
Basics about sensosocks, seso sole and the spots. sensosocks are a modular functional sock system. seso sole is a sensomotoric insole for shoes. Both products were developed based on practical experience in orthopaedic technology. Through strategically placed spots, mechanical and sensory stimuli can be applied, which can influence body perception and foot load. sensosocks seso sole Both systems use the same principle with spots and functional zones. No. Both products are independent systems and are used individually. The spots are inserted into the designated zones and apply targeted mechanical stimuli there. These can: Placement is individual, depending on sensation. sensosocks have seven numbered functional zones per foot. The right sock is marked red, the left sock is marked green. The following overview serves as an application aid and does not replace a medical diagnosis: Practical tips for selection, application and wearing duration. The selection is individual according to your feeling and your goal. Recommendation: Start with a few spots and gradually test the effect. Yes. However, we recommend starting with a few spots and gradually increasing the number. Initially, we recommend wearing them for 1-2 hours daily. The wearing duration can then be individually increased – depending on personal sensation. Reduce the wearing duration or remove individual spots. In case of pain or persistent discomfort, you should stop use, take a break, and seek professional advice. Yes. sensosocks can be worn in everyday life, at work, and during exercise. Make sure to adapt the application to your load and personal sensation. Generally yes, provided that: Practical tips for insertion and wear. Yes. This is intended so that the spots remain securely in position. This is normal, as the pockets are deliberately snug. Tips: Important: Do not use oily or moist substances. Important notes for safe use. sensosocks should not be used in cases of: Material specifications and cleaning instructions. Sock: Undersole: Spots: Information on delivery time, shipping status and pre-orders. The delivery time is displayed during the ordering process. Depending on: there may be deviations. After shipment, you will receive an email with tracking information. Shipping occurs: Yes, after shipment via the shipping service provider, if they offer this change option. sensosocks are produced in batches. High demand may lead to longer delivery times. A cancellation and re-order may extend the delivery time. Information on returns, hygiene, and refunds. No. For hygiene reasons, returns are only possible if: After opening or removing the hygiene seals, returns are excluded for hygiene reasons. Statutory warranty rights for defects remain unaffected. Returns can be registered via the returns portal. After checking the return, the refund will be processed via the original payment method. The duration depends on the payment provider. All information can be found in our cancellation policy. Everything about changes, invoices, and customer accounts. A change or cancellation is possible within 30 minutes of placing the order. After that, the order is being processed and cannot be changed. Please contact us by email with your order number. The invoice will be sent by email with the order confirmation.
You can reach us by email at: Or via the contact form. Send us a short message. Deletion is possible once:FAQ – Frequently Asked Questions about sensosocks & seso sole
General
Complaint / Area
Spot Zone
Flatfoot / Pes planus
3
Splayfoot / Pes cavus
4
Toe discomfort
7
Achilles tendon area
1 & 2
Calf cramps / Plantar fascia
6 & 7
Heel discomfort
1 & 2
Leg axis, X-tendency
2 & 5
Leg axis, O-tendency
1 & 3
Application & Use
Fit & Handling
Contraindications & Safety
Material & Care
Shipping & Delivery
Returns & Cancellation
Order, Payment & Service
info@sensosocks.com
Important note:
sensosocks and seso sole serve as a supportive measure and do not replace a medical diagnosis or therapy.
Note:
The terms for complaints or indications refer to a diagnosis or indication previously made by medical professionals.